Material Care
We aim for the use of our products to be not only enjoyable but also long-lasting. To preserve the beauty and quality of your raffia and leather accessories, we recommend following simple care instructions. For your convenience, we produce removable covers for bags. You can detach the cover and hand wash it.
Care for Raffia Products
01 ㅤㅤㅤAvoid exposing the products to moisture and rain, as it can damage the material. It is recommended to use water-resistant products or avoid wearing them in bad weather.
02 ㅤㅤㅤIf cleaning is needed, use a soft brush or a damp sponge to remove dust or dirt from the surface.
03 ㅤㅤㅤStore raffia products in a clean and dry place, preferably in special storage bags, to avoid damage.
02 ㅤㅤㅤIf cleaning is needed, use a soft brush or a damp sponge to remove dust or dirt from the surface.
03 ㅤㅤㅤStore raffia products in a clean and dry place, preferably in special storage bags, to avoid damage.
Care for Leather Products
01 ㅤㅤㅤRegularly clean leather products with a soft damp cloth or sponge to remove dust or dirt.
02 ㅤㅤㅤWhen using special leather care products, follow the manufacturer’s instructions and apply them with gentle movements using a soft cloth or sponge.
03 ㅤㅤㅤAvoid exposing leather products to direct sunlight or close contact with hard surfaces to prevent scratches or abrasions.
02 ㅤㅤㅤWhen using special leather care products, follow the manufacturer’s instructions and apply them with gentle movements using a soft cloth or sponge.
03 ㅤㅤㅤAvoid exposing leather products to direct sunlight or close contact with hard surfaces to prevent scratches or abrasions.
Care for Leather Products
01 ㅤㅤㅤRegularly clean leather products with a soft damp cloth or sponge to remove dust or dirt.
03 ㅤㅤㅤAvoid exposing leather products to direct sunlight or close contact with hard surfaces to prevent scratches or abrasions.
03 ㅤㅤㅤAvoid exposing leather products to direct sunlight or close contact with hard surfaces to prevent scratches or abrasions.
Timelines
In our catalog, you can find ready-made items or made-to-order products. The production time for our made-to-order items may vary depending on the complexity of the design, chosen materials, and the current workload of the production. Typically, the production time ranges from 7 to 14 working days. We strive to deliver a quality product to you in the shortest possible time without compromising attention to detail.
If you are ordering a ready-made item, we dispatch it to the delivery service immediately after confirming the order.
Returns and Exchanges
Joy from the product and complete trust are our top priorities. We want you to feel confident and comfortable when purchasing from us. Therefore, we offer flexible return and exchange policies.
Return and Exchange Periods
01 ㅤㅤㅤReturn of the product is possible within 14 days from the moment of receiving the order.
02 ㅤㅤㅤExchange of the product for a similar or another item from our assortment is also possible within 14 days from the moment of receiving the order.
02 ㅤㅤㅤExchange of the product for a similar or another item from our assortment is also possible within 14 days from the moment of receiving the order.
Return Conditions
01 ㅤㅤㅤWhen returning a product, please contact us by phone, as indicated on the website in the 'Contacts' section, to receive instructions on the return procedure.
02 ㅤㅤㅤThe cost of returning the product is the responsibility of the buyer, except in cases related to manufacturing defects or errors on the part of our company.
02 ㅤㅤㅤThe cost of returning the product is the responsibility of the buyer, except in cases related to manufacturing defects or errors on the part of our company.
Refund Process
In the event of a product return, the funds will be refunded to your original payment method within 7 working days from the receipt of the returned item.
Condition of the Product
01 ㅤㅤㅤTo initiate a return or exchange, the product must be in its original packaging and should not show any signs of use or damage.
02 ㅤㅤㅤIn the case of defects or flaws related to manufacturing defects, we guarantee product replacement or a full refund.
02 ㅤㅤㅤIn the case of defects or flaws related to manufacturing defects, we guarantee product replacement or a full refund.
Exchange Conditions
01 ㅤㅤㅤWhen exchanging a product, please contact our customer support to check the availability of the desired item and receive instructions on the exchange procedure.
02 ㅤㅤㅤThe cost of returning the product for exchange is the responsibility of the buyer.
02 ㅤㅤㅤThe cost of returning the product for exchange is the responsibility of the buyer.
We value each customer and are ready to assist in resolving any issues related to the return or exchange of the product. Our goal is to provide a seamless shopping experience and make the exchange or return process as simple and convenient as possible for you.
Delivery
We deliver our products both within Russia and to other countries. We collaborate with reliable logistics partners to ensure fast and secure delivery of your orders.
The delivery time may vary depending on your location and the chosen delivery method. For international delivery, the timelines may be extended due to customs procedures and local conditions. We strive to provide shipment tracking so you can always be informed about the status of your order.
Delivery Timelines
Within Russia
To CIS countries
Worldwide
1 to 7 business days
14 to 25 business days
Up to 25 business days
Saint Petersburg, Russia
Individual Taxpayer Number 421718029347
Primary State Registration Number for Individual Entrepreneurs 323420500038958
Primary State Registration Number for Individual Entrepreneurs 323420500038958
individual entrepreneurAnastasia Eduardovna Seliverstova